one small step

We had our call with B and Katie last night, a day early because I guess he is taking today off.
It started pretty normally - i.e. her talking about how she is doing all these things, but not showing any real progress. We started to question her a bit because she was working on some level 5 requirements - and when asked why she was doing that instead of working to get level 3 still, she said she had done all of them for 3 and 4.
So I asked if she had truly done them all, then why didn't she vote up already? If she had done them, then why wasn't she supported.
She started talking about being scared to vote up, and being afraid the responsibility of suceeding. As she tried to explain this, B called her on it, saying that the reasons she was giving weren't adding up. As we dove deeper into this, she actually started to get a little real, and into some territory that was a bit more difficult for her.
So while it didn't start out very well (in my opinion), the call ended up being pretty strong. We are still waiting to see results, but this was a positive step.